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A comprehensive guide on effective communication skills, nonverbal cues, open-ended questions, and cultural diversity in the field of nursing. It covers topics such as active listening, proper email etiquette, therapeutic communication, workplace violence, and spirituality. The document also discusses the differences in communication between men and women, american indians, and pre-schoolers, and offers tips for communicating with the elderly and patients of different ethnicities. It also provides insights into assertive language, body language, problem-solving, and socialization.
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The nurse hands the wife of a patient who just died a box of tissues and holds the woman's hand. The nurse is using what type of communication - Correct answerNonverbal The nurse asks the patient, " what happened when you fell? "This type of question is: - Correct answerOpen-ended An example of a simple answer is: - Correct answer"I know someone who had that same reaction to the drug." A difference between the way men and women communicate is: - Correct answerMen nod when they agree; women nod to show they are listening When speaking to an American indian - Correct answerAsk about being uncomfortable, rather than asking about pain Before you enter a patient's room - Correct answerKnock on the door To effectively communicate with a pre-schooler - Correct answerActively involve the child in his or her care The best time of day to teach the elderly about their health care is - Correct answerIn the morning Proper e-mail etiquette includes - Correct answerSkipping a line to separate topics The most important part of therapeutic communication for the nurse - Correct answerActive listening A result of nonassertive behavior is - Correct answerDenial of ones feelings and opinions An example of assertive language is - Correct answer"I think we should try another approach." What type of body language is a person demonstrating when standing with arms folded while listening? - Correct answerAggressive What type of body language is a person demonstrating when leaning forward with hands grasped, elbows on knees, while seated facing someone? - Correct answerAssertive
When is the most effective time to begin the problem-solving process? - Correct answerBefore feelings and behaviors become deep-rooted Guidelines for deterring workplace violence were developed by (the) - Correct answerOSHA Where do most attacks on health care personnel happen? - Correct answerPsychiatric units A passive-aggressive manipulator focuses on a person's - Correct answerWeaknesses What percent of non fatal workplace assaults occur in a hospital or long term care setting? - Correct answer25% What personal factor is considered more significant than the sex of the nurse in contributing to workplace violence? - Correct answerAttitude In a personalistic health belief system, disease is - Correct answerTreated with curing rituals, amulets, or herbs Besides racial and ethnic groups cultural diversity also includes - Correct answerLifestyle, age, and economic status The belief that one culture's way of doing things is better than all other ways is known as - Correct answerEthnocentrism Which of the following statements is true? - Correct answerEthnic and racial backgrounds are one part of individuality Socialization is the process by which a person of one culture learns - Correct answerFunction within a larger culture The process of giving up parts of one's culture and adopting some of a new culture is called - Correct answerAssimilation Biomedicine is the primary health belief system in - Correct answerThe United states The essential daily needs of all people include - Correct answerNutrition and elimination A divorced female is an example of which type of role? - Correct answerSocial The u.s. census bureau predicts that by the year 2050 - Correct answer50% of the population will be members of an ethnic minority What is one question you could ask yourself to become more aware of your spirituality - Correct answerWhat gives my life meaning?