Download SHRM CP Questions | Actual Questions And Answers Latest Updated 2024/2025 (Graded A+) and more Exams Business Administration in PDF only on Docsity!
SHRM CP Questions | Actual Questions And Answers Latest Updated
2024/2025 (Graded A+)
An American multinational corporation known for its big, premium-priced ultrasound scanners (designed for use in U.S. hospitals) introduces a cheaper and portable version in emerging markets. The portable scanner also creates new markets in the U.S., for example, in small hospitals and for immobile patients. What globalization force does this exemplify? - ✔✔Reverse Innovation What challenge to effective cross-cultural communication is faced by an organization that believes that its way is the best way and that lacks interest in other ways of reaching a goal? - ✔✔Cultural Ethnocentrism Which recruitment metric can help to assess the economic value of filling an open position? - ✔✔Cost per hire Which is an advantage of having job descriptions in a global environment? - ✔✔They expedite forecasting of current and projected staffing. A salesperson takes a personal phone call while a customer needs help. Which is the best approach the supervisor should take when providing feedback to the salesperson? - ✔✔Discuss the incident with the salesperson immediately and in private, reminding them of policy on personal phone calls. When designing training for any new technology system, which activities will have the greatest impact on knowledge retention? - ✔✔Demonstration and structured exercises A company identifies a need for training on unlawful harassment for front-line supervisors as one aspect of an OED intervention. Which best describes the organizational impact of this activity? - ✔✔Risk will be mitigated because front-line supervisors will be equipped to recognize, correct, and report harassing behaviors. Which is the best example of indirect compensation? - ✔✔Granting compensatory time off to a salaried employee for extra hours worked
Which solution would best resolve a growing problem with absenteeism? - ✔✔Administering the organization's attendance policy consistently Which statement best describes how HR can enhance its social media policies? - ✔✔Gather information from throughout the organization about possible risks. An expatriate has transferred to another country for a temporary assignment. She assumes that her colleagues in the new location will value timeliness just as her colleagues in the home country do. Therefore, she interprets the slow response to e-mails and requests in the host country as unprofessional. She becomes frustrated with her colleagues, inhibiting collaboration and the development of relationships among her new team. This example indicates a lack of understanding and exploration of what type of culture? - ✔✔National Culture Which best describes the benefit of using an employee resource group (ERG) for an organization looking to expand global market share? - ✔✔ERGs provide valuable insights into the needs of the organization's diverse markets. A global organization implements a clothing policy that sets general guidelines for a neat appearance and safety in the workplace but allows regional management to issue appropriate expectations for the local operations. Which does this action illustrate? - ✔✔Cultural relativism Which should be the first step in creating an organization's philanthropic strategy as part of its corporate social responsibility (CSR) strategy? - ✔✔Aligning philanthropic activities with strategy and values Which court case established the criteria for disparate impact? - ✔✔Griggs v. Duke Power Which is the difference between a strategic alliance and a joint venture? - ✔✔Strategic alliances do not involve equity; joint ventures require that both partners contribute equity. A manager has been assigned to lead a team of employees in organizing corporate-wide participation for a community event next month. The manager knows that in order to meet the goals of the effort, she must make sure that the tasks and expectations are clear and that she provides plenty of direction. What leadership theory is the manager following? - ✔✔Fiedler's contingency theory
What is the chain of command? - ✔✔Line of authority within an organization A mature organization has relied on stable processes that supported its current success. One of these processes is succession planning. This HR team has followed a strategy of identifying effective higher- level managers and grooming them for leadership positions. If you were a new HR manager assigned to lead this team, what would you advise? - ✔✔Review the succession planning strategy to ensure alignment with current business conditions. The HR department monitors the emergency response plans and updates them as needed, at least annually. Which is the best way to evaluate the plan as part of the annual review? - ✔✔Rehearsing drills of the plan Which is the most appropriate reason for an HR professional to create a business case? - ✔✔To secure budget and resources for a proposed project A HR business partner receives an e-mail from the director of finance, asking for tax documents for an employee who needs the forms promptly to obtain a mortgage. The business partner has never communicated with the director before, but the department policy is to respond promptly to internal customers. What should the business partner do? - ✔✔Phone the individual's office and offer assistance. A European employee travels to transfer company technology for a manufacturing process. The employee remains on home-country compensation and benefit plans while on assignment. Incentives include one trip home every 12 weeks to visit family that remained at home. What type of global assignee is this individual? - ✔✔Short-term assignee When administered in the same way in different countries, which assessment approach would provide the most consistent results in collecting information on job candidates? - ✔✔Evaluation of work samples Two team members continually disagree about project decisions impacting work duties and tasks. The team leader meets with the employee relations director to seek advice on the best course of action to resolve this situation. Which is the best conflict management approach for the ER director to recommend? - ✔✔Suggest that the team leader meet with both employees and mediate a mutually acceptable solution.
Which is an advantage of blended learning over only instructor-led training? - ✔✔Less expensive to deliver What is the difference between career management and career planning? - ✔✔Career management focuses on the organization's needs; career planning focuses on the individual's needs. Which initial step should an HR director recommend to best support a global pay-for-performance initiative? - ✔✔Clear, meaningful, and challenging goal setting Which is the best way for an HR professional to persuade a function to embrace changes in work processes that are part of an organizational effectiveness intervention? - ✔✔Presenting the changes as necessary to maintaining competitiveness How does HR make sure that organizational effectiveness and development (OED) interventions deliver value? - ✔✔Intervention objectives link outcomes to organizational goals. A new division manager wants to terminate a new employee for borrowing work equipment for personal use, an act specifically prohibited in the employee handbook. This has happened before, but, in that case, the employee was not terminated. Which action should HR recommend the manager take? - ✔✔Not proceeding with the termination because it may not be defensible A Taiwanese manufacturer of electronic components for major global brands has production locations in several countries, including Vietnam, Turkey, Mexico, and the United States. What offshoring trend does this exemplify? - ✔✔Multidirectional shift in the flow of offshoring jobs to and from developed and emerging economies Technology automates many HR tasks, shrinking the HR department. Yet, as HR evolves from transactional to transformational work, the workload may increase and become more complex. Staff may complain about being overloaded. Which is the best way to solve this problem? - ✔✔Support training to help HR staff make full use of available technology. Which aspect of communication is a primary focus in low-context cultures? - ✔✔Words
How is a growth-share matrix used in a large organization? - ✔✔To understand the competitive position and value of each sector of the business Which is the most advantageous outcome of employers treating employees with care and respect during termination of employment? - ✔✔The employees may return to the organization, and they will require little training. While training a new staff member, an HR manager emphasizes that the staff member should always confirm with a line manager by phone call or email when a request has been resolved. Why is this especially important? - ✔✔It reinforces HR's service and value to its internal business partners. An elder care service organization is challenged with retention of staff. Recently the service director left the organization with little notice. HR wants to prepare for future unplanned vacancies to avoid any disruption in client services. What is the best way for HR to mitigate this risk? - ✔✔Managers can cross- train a subordinate. Which practice should have the best potential to decrease talent acquisition costs and increase an organization's ability to compete for skilled employees? - ✔✔Staying current with labor market and economic trends Which recommendation should HR provide to assist an organization that wants a benefit plan that manages increased costs without sacrificing employee morale? - ✔✔Initiate several representative focus groups to determine preferences. The HR director and the management team of a small resort hotel have been working to solidify a union avoidance strategy. As this is occurring, they discover that a union's representatives are talking with the employees about organizing. Which action should the HR director recommend the resort take in response to the union activity? - ✔✔Share the company's position and the union's strategy with the employees honestly. Which best describes how management differs from leadership? - ✔✔Management maintains order, while leadership produces and manages change.
An HR manager leads a three-person team that is designing new audit processes and tools. One member who is new to the organization argues forcefully for approaches that she used in her previous job. The other two team members complain off-line to the team leader, saying that the new member does not listen and just wants to do things in a familiar way. What should the team leader do? - ✔✔Promptly and privately meet with the new member and discuss project goals and team ground rules. An HR manager is negotiating a new contract with a recruiter. The HR manager has a specific budget and is responsible to management for the use of this budget and for meeting organizational diversity goals. The HR manager also has demanding internal clients who do not understand it when an open position is not filled promptly. In the past, HR has always worked with a designated liaison, but the recruiter does not want to commit to that. In this scenario, what would be considered a "want" rather than a "need"? - ✔✔Single Liaison A municipality enacts certain employee benefit requirements. An organization operates in municipalities in regions all around the country. The HR director must decide how to address this situation. What legal concept does this situation represent? - ✔✔Conflict of laws For which position and in which situation would a stress interview be most appropriate? - ✔✔For emergency room nurses, where behaviors can have life or death consequences A manager approves a training course on the condition that it includes some way of ensuring that the training reinforces critical learning objectives. Which strategy should an HR manager employ to best meet the manager's needs? - ✔✔Conducting a pilot program for a limited group An organization has experienced rapid growth, hampering its ability to respond quickly to competitive threats. Which form of restructuring will offer the best opportunity to minimize response times? - ✔✔Redistributing decision-making authority A scientist is hired to perform research for a new product at a pharmaceutical company. Which clause is most critical to include in the employment contract? - ✔✔Non-disclosure of trade secrets and other confidential information When designing a training program, which should a global HR professional consider first? - ✔✔Local differentiation and stakeholder support
Contrary to policy, disciplinary actions taken by supervisors in the last year were not documented and terminations within the past six months have not been reviewed. Which action should a new HR manager take after learning about this situation? - ✔✔Training supervisors and monitoring to ensure compliance Which of the following terms describes the impact on an employer when an employee reports an incident of workplace harassment by a supervisor but the supervisor fails to act on it? - ✔✔Vicarious liability As part of a software company's corporate social responsibility (CSR) program, during non-working hours employees volunteer time and expertise helping low-income people build their own small businesses. Participation has been consistent but at a very low level. What recommendation should HR make to assist the company in increasing employee involvement? - ✔✔Support employee participation with paid time off. An HR director is creating a talent acquisition strategy. What should the director do first to incorporate risk management into the plan? - ✔✔Understand the organization's risk appetite and tolerance. Which activity best illustrates HR's strategic role in managing organizational risk? - ✔✔HR conducts a workshop with other functions to identify potential upside and downside risks under the workforce management plan. What has become a popular solution to the problem of the volume of data created by big data strategies? - ✔✔Cloud computing Which activity is critical to ensure that strategy is implemented effectively? - ✔✔Feedback on strategic initiatives is obtained on a regular basis from all parts of the organization. Which of the following employment practices would an HR director recommend to increase employees' behavioral engagement levels? - ✔✔Select applicants with an interest in solving problems and ensure challenging work. Which type of HR structure allows organizations with different strategies in multiple units to apply HR expertise to each unit's specific strategic needs? - ✔✔Dedicated
A new competitor entered the market and attracted many of a manufacturing organization's employees with higher hourly wages. The organization's HR team has revised the staffing plan. Which data could alert HR to the need for further revisions? - ✔✔Exit Interviews An HR manager observes that a staff member spends considerable time following up on compliance questions from line managers and supervisors. How should the manager respond? - ✔✔Provide positive feedback to motivate this type of behavior. HR has noticed a higher-than-normal rate of voluntary terminations and determined that this warrants investigation. Plans are made to survey the employees. Which type of survey would best determine reasons for the employee departures? - ✔✔Engagement survey An HR business partner (BP) knows that HR is struggling to improve its relationship with the operations function. The BP receives an e-mail from an operations supervisor who refuses to implement a disciplinary action that the BP has recommended. What should the BP do? - ✔✔Meet with the supervisor and explain the rationale for taking disciplinary action. In order to approach global assignments from a strategic-systematic perspective, which action should HR take? - ✔✔Develop future executives with essential global perspectives. The HR generalist at a regional bank informs managers when fully qualified candidates apply for jobs. Although there may not be any current openings, HR and position-specific managers will screen candidates and determine next steps. How can HR reliably predict when an opening is likely to occur? - ✔✔Historical data of movement A manager has lost several staff members to a competitor in the last quarter but continues to meet her team targets. Which type of report can HR share to ease this manager's dismay over losing staff? - ✔✔Human capital value added Which strategy should HR recommend to embrace diversity in the workforce at a greenfield operation? - ✔✔Local responsiveness
What best describes an employee resource group? - ✔✔Affinity group that can serve as a social and professional network for employees Which activity is part of the assessment and selection step of the global assignment process? - ✔✔Development of data-gathering instruments An organization fears that it has become less competitive. Which should an OED assessment of this issue identify? - ✔✔Internal and external factors that impact organizational success When would a return on investment (ROI) analysis be an effective metric? - ✔✔When a function is seeking budget to hire new staff Which type of globalization is characterized by large numbers of emerging country populations moving abroad for better employment opportunities? - ✔✔The diaspora Which is the best approach that HR should recommend leaders undertake after the results of an annual employee engagement survey show a significant decline? - ✔✔Facilitate focus groups to gather more qualitative data. How does replacement planning differ from succession planning? - ✔✔Replacement planning ensures the continuity of business operations; succession planning provides deep bench strength throughout the organization. What is the outcome of the arbitration process? - ✔✔Binding decision If an organization's competitive advantage is cost leadership, which practice is most likely? - ✔✔Investing profits in research and product development A large multinational organization is implementing an organization-wide diversity and inclusion initiative. Which practice will help the initiative succeed? - ✔✔Leave implementation to managers at the local and national levels, so the policy can be adjusted for local laws, norms, and traditions.
Which item would be considered an input in the input-process-output (IPO) model? - ✔✔Turnover data showing a steady increase in voluntary resignations in the last year To encourage a move away from identity groups to a more conceptual perspective of diversity, Gardenswartz and Rowe discuss which four dimensions of diversity? - ✔✔Organizational, external, internal, and personality What is meant by the sustainability sweet spot? - ✔✔The overlapping area of the triple bottom line perspectives According to the sender-receiver communication model (the basic communication model), what is appropriate feedback to a message from a stakeholder who expresses disagreement in a meeting with something you have said? - ✔✔Repeat back what the stakeholder has said to you in a different way. An HR specialist is analyzing salary survey data for the same position across multiple, similarly sized locations to produce an average salary. Which measure will be most useful? - ✔✔Weighted mean Which assessment approach would provide the deepest insight into the potential of a manager for a position of global leadership at corporate headquarters? - ✔✔Panel interviewing conducted by senior managers from various locations, including host-country managers Which classification of employee engagement is demonstrated by working long hours and responding positively to engagement surveys but not feeling engaged? - ✔✔Transactional Which should organizations ensure when considering the use of international translation services? - ✔✔Understanding and capability beyond just the translation of words What pay system ties pay to the volume of the work performed by the individual? - ✔✔Productivity- based Third-party contractors are best used for what types of activities? - ✔✔Activities that are not strategic
