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reception job deskripsi, Summaries of Job Interviewing Techniques and Skills

Universitas Islam Negeri Salatiga Job Interviewing Techniques and Skills

penjelesan tentang job desk reception

Typology: Summaries

2023/2024

Uploaded on 08/21/2024

i-putu-ariadi 🇮🇩

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Position:Receptionist&HotelAssistant



ContractedHours:40hoursperweek

Workingdays:5Daysoutof7includesevenings&weekends

Reportsto:LineManager

JobObjective:

Todeliverfriendlyandeffectivecustomerservice,thatcreatesawarmand

welcomingatmosphereforallourguests.Thekeyaimofthispositionisto

retainandattractnewcustomersandalsoprovidehighlevelsofinternal

customerservice.

Mainresponsibilities:

 Deliverexcellentcustomerserviceatalltimes.

 Assistinkeepinghotelreceptionareaclean&tidyatalltimes.

 Toupdatetheshiftdiaryduringandattheendofshiftdetailingall

importantactivitiescarriedout.

 Tomaintainanddisplayexcellentknowledgeofthelocalarea.

 Dealwithallenquiriesinaprofessionalandcourteousmannerwhether

inperson,telephoneandemail.

 Administerallreservationsincludinginvoicing,cancellationsandno‐

shows,inlinewithcompanypolicyinapromptandefficientmanner.

 Keepuptodatewithcurrentpromotionsandhotelpricing,toprovide

informationtoguestsonrequest,whilstmaximisingbedroomandother

salesopportunities.

 Fulfilallreasonablerequestsfromguesttoensuretheircomfort,

satisfactionandsafety.

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Position: Receptionist & Hotel Assistant

Contracted Hours: 40 hours per week

Working days: 5 Days out of 7 includes evenings & weekends

Reports to: Line Manager

Job Objective:

To deliver friendly and effective customer service, that creates a warm and welcoming atmosphere for all our guests. The key aim of this position is to retain and attract new customers and also provide high levels of internal customer service.

Main responsibilities:

 Deliver excellent customer service at all times.

 Assist in keeping hotel reception area clean & tidy at all times.  To update the shift diary during and at the end of shift detailing all important activities carried out.  To maintain and display excellent knowledge of the local area.  Deal with all enquiries in a professional and courteous manner whether in person, telephone and email.  Administer all reservations including invoicing, cancellations and no‐ shows, in line with company policy in a prompt and efficient manner.  Keep up to date with current promotions and hotel pricing, to provide information to guests on request, whilst maximising bedroom and other sales opportunities.  Fulfil all reasonable requests from guest to ensure their comfort, satisfaction and safety.

 Conduct regular security checks throughout the day and report any security issues to line manager, ensure building is lit correctly.

 Report any maintenance issues immediately to the line manager and update electronic shift diary. This includes maintenance for all furniture, fittings and equipment.

 Provide reports, as required, for housekeepers, kitchen and management

 To input towards hotel marketing strategy and carry out marketing activity

 Be responsible for evacuation, in cases of emergency, acting as first point of contact for guest and emergency services.

 Attend, contribute and be involved with team meetings.

 Carry out instructions when given by management.

 To assist when required with housekeeping duties

 To be punctual and maintain a professional appearance and adhere to uniform to uniform policy

 To prioritise tasks in relevance of importance

 To take room service orders for food and drink and if required to assist with kitchen duty.

Qualifications & Skills:

 To have an excellent telephone manner and communication skills  To have an A‐C grade GSCE in English or equivalent

 To have an A‐C grade in Maths or equivalent