Meaning of Quality: Quality is a relatıve term and is genrally used with reference to the end
use of product.
• Fitness for purpose
• Conformance to requirements Grade
• Degrec of preference
• Degree of excellence
• Measure of fulfillment of promises
In terms of product characteristics, feigenbaum defines quality as:
"The total composite product and service characteristics of engineering, manufacturing,
marketing and maintenance through which the product and service in use meet the
expectation of the customers."
Product should have certain abilities to perform satısfactorily in a stated application. These
abilities may be categorized into ten factors as under:
• Suitability • Reliability • Durability • Workability • Affordability • Maıntainabilıty •
Aesthetıc look • Satısfactıon to customers • Economıcal • Versatılıty
Control: Control can be defined as a process by means of whıch who observe the actual
perforrrıance and compare it with some standard. If there is a deviation between the
observed performance and the standard performance then it is necessary to take corrective
action.
Quality Control: The procedure for meeting the quality goals is termed as quality control.
It is a system, plan or method of approach to the solution of quality problems.
" An effective system for integratıng the Quality development, quality maintenance and
quality ımprovement efforts of the various groups in an organization, so as to enable
production and services at the most economical levels which allow full customer
satısfaction."
Steps in Quality Control Programme:
• Formulate quality policy.
• Work out detaıls of product requırements, set the standards (specifications) on the basıs of
customer's preference, cost and prof it.
• Select inspechan plan and setup procedure for checking
• Detect deviations from set tip procedure for checking
