



Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Community
Ask the community for help and clear up your study doubts
Discover the best universities in your country according to Docsity users
Free resources
Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors
Essay examination about quality management.
Typology: Exams
1 / 6
This page cannot be seen from the preview
Don't miss anything!
Part I. 10 points each.
∙ Occurrence Management – aids to identify errors and problems with appropriate actions taken to avoid occurring again. ∙ Assessment – ensure the laboratory performance are assessed and improved. ∙ Process Improvement – ensures constant improvement are maintained in laboratory process in a systemic manner. ∙ Customer Service – the patients/clients’ needs are met and services are improved using their feedback. ∙ Facilities and Safety – the workspace is provided with proper equipment and environment, and ensures the safety and security of the personnel and sample are attained.
where it all includes the entire process from patient to reporting and in between the process which errors and interruptions are avoided.
Part II. 10 points each. Explain the following based on your own understanding of the concepts: a. Purchasing and inventory It is very essential component of the quality management system of a healthcare institution. It ensures that there is an availability of reagents and supplies as well as to prevent its wastage. Likewise, it certainly develops record-keeping system for receiving, inspecting and storing of supplies. And, it effectively handles the inventory system. b. Process control It is also an important component of quality management system because it ensures that there is a quality control for laboratory testing procedure. On the top of that, it appropriately handles the sample management together with its collection and method/procedure validation and verification. c. Information management Information management clearly manages the accuracy and confidentiality of the patient’s information/data on the documents and records. It also provides timeliness, accessibility, privacy and security of data towards the patient and laboratory staff. d. Occurrence management It is practically established to identify potential errors or mistakes that might happen and prevent them from happening. When error or problem is detected, there will be immediate investigation and corrective action to conduct by the management. e. Laboratory assessment It helps to examine the effectiveness of the quality management system of a laboratory where the accreditation and inspection aids for the continual