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Motivation
Let’s Ponder…
What is motivation?
What are the different types of individual needs?
What are the challenges of motivation in the new
workplace?
Question 1: What is motivation?
Basic motivational concepts
- (^) Motivation—the forces within the individual that account for the level, direction, and persistence of effort expended at work.
- (^) Reward—a work outcome of positive value to the individual
- (^) Extrinsic rewards—valued outcomes given to someone by another person.
- (^) Intrinsic rewards—valued outcomes that occur naturally as a person works on a task.
Management - Chapter 14 5
Question 2: What are the different types of
individual needs?
Needs
- (^) Unfulfilled physiological and psychological desires of an individual.
- (^) Explain workplace behavior and attitudes.
- (^) Create tensions that influence attitudes and behavior.
- (^) Good managers and leaders facilitate employee need satisfaction.
Types of content theories:
- (^) Hierarchy of needs theory
- (^) ERG theory
- (^) Two-factor theory
- (^) Acquired needs theory
Maslow’s Theory
Hierarchy of needs theory
- (^) Developed by Abraham Maslow.
- (^) Lower-order and higher-order needs affect workplace behavior and attitudes.
- (^) Lower-order needs:
- (^) Physiological, safety, and social needs.
- (^) Desires for physical and social well being.
- (^) Higher-order needs:
- (^) Esteem and self-actualization needs.
- (^) Desire for psychological growth and development.
Hierarchy of needs theory
- (^) Deficit principle
- (^) A satisfied need is not a motivator of behavior.
- (^) Progression principle
- (^) A need at one level does not become activated until the next lower-level need is satisfied.
ERG theory
- (^) Developed by Clayton Alderfer.
- (^) Three need levels:
- (^) Existence needs — desires for physiological and material well-being.
- (^) Relatedness needs — desires for satisfying interpersonal relationships.
- (^) Growth needs — desires for continued psychological growth and development.
Herzberg’s Two-factor theory
- (^) Developed by Frederick Herzberg.
- (^) Hygiene factors:
- (^) Elements of the job context.
- (^) Sources of job dissatisfaction.
- (^) Satisfier factors:
- (^) Elements of the job content.
- (^) Sources of job satisfaction and motivation.
Herzberg’s two-factor theory.
Acquired needs theory
- (^) Need for Achievement (nAch)
- (^) Desire to do something better or more efficiently, to solve problems, or to master complex tasks.
- (^) People high in (nAch) prefer work that:
- (^) Involves individual responsibility for results.
- (^) Involves achievable but challenging goals.
- (^) Provides feedback on performance.
Acquired needs theory
- (^) Need for Power (nPower)
- (^) Desire to control other persons, to influence their behavior, or to be responsible for other people.
- (^) Personal power versus social power.
- (^) People high in (nPower) prefer work that:
- (^) Involves control over other persons.
- (^) Has an impact on people and events.
- (^) Brings public recognition and attention.
Questions for summarizing the content
theories of motivation:
- (^) How many different individual needs are there?
- (^) Can a work outcome or reward satisfy more
than one need?
- (^) Is there a hierarchy of needs?
- (^) How important are the various needs?
Figure 14.3 Comparison of Maslow’s, Alderfer’s, Herzberg
’s, and McClelland’s motivation theories.