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What? A problem statement is usually one or two sentences to explain the problem your process improvement project will address. In general, a problem ...
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A problem statement is usually one or two sentences to explain the problem your process improvement project will address. In general, a problem statement will outline the negative points of the current situation and explain why this matters. It also serves as a great communication tool, helping to get buy in and support from others.
One of the most important goals of any problem statement is to define the problem being addressed in a way that's clear and precise. Its aim is focus the process improvement team’s activities and steer the scope of the project.
Creation of a problem statement is an activity that is best completed in a small group (4 6 people). It is helpful to have a couple of people who are involved in the process and a process owner involved in the activity.
You should be able to apply the 5 'W's (Who, What, Where, When and Why) to the problem statement.
A problem statement can be refined as you start to further investigate root cause.
Finally, review your new problem statement against the following criteria: ● It should focus on only one problem. ● It should be one or two sentences long. ● It should not suggest a solution.
An example problem statement:
(Email us at piu@sheffield.ac.uk if you’d like to see the visual management board we implemented to deal with this problem).