Hotel Terminology: Understanding the Language of Hospitality | Summaries Microbiology

HOTEL TERMINOLOGIES

Accommodation:Aplacetostay,typicallyaroominahotel,motel,orinn.

ADR:AverageDailyRate.Ahotel’saveragerateperday,normallycalculatedbydividing the totalrevenue achieved

duringagivenperiodbythenumberofroomnightssoldduringthatperiod.

Amenities:Extraservicesandfacilitiesthat ahoteloffersitsguests,beyondthe basicsof aroomand bed.Services

andfacilities caninclude things likea swimmingpool,spa, fitnesscenter,restaurant,bar,concierge,24-hourroom

service,laundryservice,andWi-Fi.

ARM:Average Room  Rate.  The  average price  paid  per  room, normally  calculated  by  dividing  the  total revenue

achievedduringagivenperiodbythenumberofroomssoldduringthatperiod.

Arrival:Aguestwhoarrivesatahotel.

B&B:Bedandbreakfast.Atypeofaccommodationthattypicallyincludesabedroomandprivatebathroom,aswell

asacontinentalbreakfast.

Best Available Rate (BAR):Thelowestratethatahoteliscurrentlyoffering,whichmayvarydependingonthedate

andavailability.

Blackout Dates:Dateswhenahotelisnotabletoofferadiscount,e.g.duetohighdemand.

Booking window:Theperiodoftimeduringwhichacustomercanbookaroominordertoreceiveaspecificrateor

discount.

Booking:Theprocessofreservingaroomatahotel.

Breakeven Point:Thepointatwhichtotalcostandtotalrevenueareequal,meaningthereisnolossorgainforyour

smallbusiness.

Breakfast included:Atypeofroomratethatincludesbreakfastintheprice.

Business Traveller:Apersonwhotravelsforwork,eitherregularlyoroccasionally.

Check-in:Theprocessofarrivingatahotelandregisteringforyourstay.

Check-out:Theprocessofleavingahotelandsettlingyourbill.

Children’s policy:Ahotel’spolicyregardingguestswhoareunder18yearsofage.

Commission:Afeethatischargedbyahoteltoatravelagentortouroperatorformakingabooking.

Concierge:A hotel  staff  member  who  is  available to  assist  guests  with  their  needs,  such  as  making  restaurant

reservationsorarrangingtransportation.

Continental breakfast:Atypeofbreakfastthattypicallyincludescoffee,tea,pastries,andfruit.

Corporate rate:Adiscountedroomratethatisavailabletobusinesstravellers.

CRS:CentralReservationsSystem.Asystemusedbyhotelstomanageroomreservations.

Do not disturb:Asignthatguestscanhangontheirdoortoindicatethattheydonotwishtobedisturbed.

Double occupancy rooms: Doubleoccupancymeans  thattwo persons willbe  staying inaroom. They can either

shareakingsizebedorhave2singlebeds(alsocalledtwinbeds).

Double room:Atypeofhotelroomthathastwobeds,meantfortwopeople.

Duty manager:Ahotelemployee whoisresponsible for theday-to-dayrunningofthehotelin theabsenceofthe

generalmanager.

Eco-friendly:Describesproductsorservicesthathaveminimalnegativeimpactontheenvironment.

En-suite:Abathroomthatisattachedtoandaccessedfromabedroom.

Family room:Atypeofhotelroomthatislargerthanastandardroomandcanaccommodateafamilyorgroup.

Fitness centre:Afacilityatahotelthatoffersgueststheuseofgymequipmentandotherexercisefacilities.

Full board:Atypeofroomratethatincludesallmeals(usuallybreakfast,lunchanddinner)intheprice.

Full-service hotel:Atype of hotel  thatoffersa  wide rangeof  servicesand  amenities, such as a swimming  pool,

fitnesscentre,andrestaurants.

GDS:GlobalDistributionSystem.A systemusedbytravelagentsandother industryinsidersto searchforandbook

hotelrooms,flights,andothertravelproducts.

Half-board:Atypeofmealplanthatincludesbreakfastanddinner.

High season:Thebusiesttraveltimeoftheyear,whenhotelsaretypicallymoreexpensive.

Holidays:Populartraveltimesduringtheyear,suchasChristmasorEaster.

Hostel:Atypeofbudgetaccommodationthattypicallyhassharedroomsandbathrooms.

Hotel star rating:Aratingsystemusedtoclassifyhotels,fromonetofivestars.

Individual booking:Ahotelreservationthatismadebyoneperson,asopposedtoagroupbooking.

Keycard:Acardthatisusedtoopenyourhotelroomdoor,insteadofatraditionalkey.

Length of stay:Thenumberofnightsthatagueststaysatahotel.

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HOTEL TERMINOLOGIES

Accommodation : A place to stay, typically a room in a hotel, motel, or inn. ADR : Average Daily Rate. A hotel’s average rate per day, normally calculated by dividing the total revenue achieved during a given period by the number of room nights sold during that period. Amenities : Extra services and facilities that a hotel offers its guests, beyond the basics of a room and bed. Services and facilities can include things like a swimming pool, spa, fitness center, restaurant, bar, concierge, 24-hour room service, laundry service, and Wi-Fi. ARM : Average Room Rate. The average price paid per room, normally calculated by dividing the total revenue achieved during a given period by the number of rooms sold during that period. Arrival : A guest who arrives at a hotel. B&B : Bed and breakfast. A type of accommodation that typically includes a bedroom and private bathroom, as well as a continental breakfast. Best Available Rate (BAR) : The lowest rate that a hotel is currently offering, which may vary depending on the date and availability. Blackout Dates: Dates when a hotel is not able to offer a discount, e.g. due to high demand. Booking window: The period of time during which a customer can book a room in order to receive a specific rate or discount. Booking: The process of reserving a room at a hotel. Breakeven Point : The point at which total cost and total revenue are equal, meaning there is no loss or gain for your small business. Breakfast included: A type of room rate that includes breakfast in the price. Business Traveller : A person who travels for work, either regularly or occasionally. Check-in : The process of arriving at a hotel and registering for your stay. Check-out : The process of leaving a hotel and settling your bill. Children’s policy : A hotel’s policy regarding guests who are under 18 years of age. Commission : A fee that is charged by a hotel to a travel agent or tour operator for making a booking. Concierge : A hotel staff member who is available to assist guests with their needs, such as making restaurant reservations or arranging transportation. Continental breakfast : A type of breakfast that typically includes coffee, tea, pastries, and fruit. Corporate rate : A discounted room rate that is available to business travellers. CRS : Central Reservations System. A system used by hotels to manage room reservations. Do not disturb : A sign that guests can hang on their door to indicate that they do not wish to be disturbed. Double occupancy rooms : Double occupancy means that two persons will be staying in a room. They can either share a king size bed or have 2 single beds (also called twin beds). Double room : A type of hotel room that has two beds, meant for two people. Duty manager : A hotel employee who is responsible for the day-to-day running of the hotel in the absence of the general manager. Eco-friendly : Describes products or services that have minimal negative impact on the environment. En-suite : A bathroom that is attached to and accessed from a bedroom. Family room : A type of hotel room that is larger than a standard room and can accommodate a family or group. Fitness centre : A facility at a hotel that offers guests the use of gym equipment and other exercise facilities. Full board : A type of room rate that includes all meals (usually breakfast, lunch and dinner) in the price. Full-service hotel : A type of hotel that offers a wide range of services and amenities, such as a swimming pool, fitness centre, and restaurants. GDS : Global Distribution System. A system used by travel agents and other industry insiders to search for and book hotel rooms, flights, and other travel products. Half-board : A type of meal plan that includes breakfast and dinner. High season : The busiest travel time of the year, when hotels are typically more expensive. Holidays : Popular travel times during the year, such as Christmas or Easter. Hostel : A type of budget accommodation that typically has shared rooms and bathrooms. Hotel star rating : A rating system used to classify hotels, from one to five stars. Individual booking : A hotel reservation that is made by one person, as opposed to a group booking. Keycard : A card that is used to open your hotel room door, instead of a traditional key. Length of stay : The number of nights that a guest stays at a hotel.

Low season : The least busy travel time of the year, when hotels are typically less expensive. Loyalty scheme : A scheme offered by some hotels where guests can earn points or benefits (such as discount or free stays) for being loyal to the hotel brand Manager : An employee of a hotel who is responsible for the overall running of the property. Meal plan : A type of package that includes meals, often offered at a discount. Mini-bar : A small fridge in a hotel room that is stocked with drinks and snacks (usually chargeable). Motel : A type of hotel that is typically located near a highway, with easy access for travellers. No-show : A guest who does not arrive at the hotel on the expected date of arrival, without cancelling their reservation in advance. Occupancy : The percentage of rooms in a hotel that are occupied at any given time. Off-peak : A time of year when there is less demand for travel, and thus hotels are typically less expensive. On-site restaurant : A restaurant that is located within the hotel property. OTA : Online Travel Agency. A company that sells hotel rooms and other travel-related products and services online, e.g. Expedia, Kayak, or Orbitz. Peak season : The busiest time of the year for travel, when hotels are typically more expensive. Porter : A hotel staff member who helps guests with their luggage. Rack rates : The rack rate for a hotel room is the published rate for one night’s stay without any discounts or premiums included. Rack rates are the highest price that a hotel will charge for a room, and a single hotel may offer a different rack rate for each room type on property. Rate : The cost of a room at a hotel, typically given per night. Reception : The lobby or front desk area of a hotel, where guests check in and check out. RevPAR : Revenue per available room. A measure of a hotel’s profitability, calculated by multiplying a hotel’s average room rate by its occupancy rate. Room block : A group of rooms set aside for a particular event or group of guests, usually at a discounted rate. Room occupancy : Occupancy in a hotel is calculated by the number of occupied rooms divided by the number of available rooms that physically exist in a hotel. For example, if Occupancy is 65%, this means that 65 rooms are occupied if the hotel has a total of 100 x rooms. Room service : A service offered by some hotels in which guests can order food and drink to be delivered to their room. Single room : A type of hotel room that has one bed, meant for one person. Suite : A type of hotel room that is larger and has more amenities than a standard room, often including a separate living area. Technology : Various tools that hotels use to improve the guest experience, such as electronic key cards and in-room entertainment systems. Tourist season : A time of year when there is an influx of tourists, often resulting in higher hotel prices. Travel agent : A professional who helps people plan their travel, often handling bookings and reservations. Unoccupied : A room that is not currently being used by guests. Vacancy : A room that is available for guests to book. Weekend rate: A lower rate offered by some hotels for stays during the weekends.

Hotel Terminology: Understanding the Language of Hospitality, Summaries of Microbiology

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HOTEL TERMINOLOGIES