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Understanding Human Limitations in System Design: Preventing Hazards Caused by Human Error, Lecture notes of Workplace Safety

hazard and risk identification

Typology: Lecture notes

2021/2022

Uploaded on 05/08/2023

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Memory
How many of those risk terms can you remember?
Understanding Human Limitations
Ge
tting Hazards Hazards from Risk Hazard & Risk Final
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tarted Identification Human Error Analysis Case Studies Thoughts
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Memory

How many of those risk terms can you remember?

Understanding Human Limitations Started Identification Human Error Analysis – Case Studies Thoughts

Memory

On average, people can remember no more than 7 individual items at one time. If you were told these terms were grouped into three topics, it is likely your retention of this information would have been improved: Quantitative Analysis Bow-tie Layers of Protection Effect Modelling Probit Fixed Limit Risk Management Continual Improvement Stakeholders ALOHA Toxicity Learning Loop Understanding Human Limitations Started Identification Human Error Analysis – Case Studies Thoughts

Design Principles for a Good System

To prevent hazards caused by human error, it is essential that a

system inhibit people from making mistakes easily.

There are 6 design principles for creating a good system:

• User-centred Design

• Managing Information

• Reducing Complexity

• Visibility

• Constraining Behaviour

• Design for Errors

Started Identification Human Error Analysis – Case Studies Thoughts

Design Principles for a Good System

User-centred Design

o There is often a difference in how the user thinks about the system and the system itself. This discrepancy happens because the system designer rarely becomes the system user. o The design needs to think about the expectations and intentions of the user. Started Identification Human Error Analysis – Case Studies Thoughts

Design Principles for a Good System

Reducing Complexity

o The more complicated a task, the more likely there will be human error. o By structuring tasks to be as simple as possible, our ability to manage information is improved. o For example, this online module was organised into 6 sections that were placed in a logical sequence. This was done to reduce complexity of the material and facilitate the learning process. Started Identification Human Error Analysis – Case Studies Thoughts

Design Principles for a Good System

Constraining Behaviour

o If it were possible for a system to inhibit a user from performing any dangerous actions then there would be no accidents. This is impossible as the real world is too complicated! o ǮForcing functionsǯis a concept that is useful when trying to push users to follow a series of steps. An example of constrained behaviour is a cash machine.

- Before you can walk away with your cash, the machine prompts you with lights and a sound to first remove your cash card. This prevents the user from walking away without their card. Started Identification Human Error Analysis – Case Studies Thoughts

Design Principles for a Good System

Design for Errors

Before permanently deleting files from your computer, you are

prompted asking if you are sure you want proceed.

Started Identification Human Error Analysis – Case Studies Thoughts