Communication in multicultural setting | Summaries Communication

Communication in a Multicultural Setting

COMMUNICATION –Is culture-bound

-Communication is a reflection of the culture of a society or community

-Our verbal and nonverbal communications reflect our culture and vice versa.

LOCAL COMMUNICATION – Being able to Communicate (verbal and non-verbally) with the Members of your local area/community.

“How one can communicate locally in a Multicultural context? “

Note that we do not only communicate thru words.

Non-verbal communication is as important as verbal communication especially when engaging into a Conversation with people

different from your culture.

Always observe cultural sensitivity and Awareness.

Communicating effectively with Culturally diverse person

• Remember that nonverbal communication is critical. Our nonverbal component may reinforce, contradict,or even substitute for our verbal

communication.

Tone is the way we speak; it may either be fast or Slow, or gentle or aggressive.

Body language include facial expressions, glaze, posture, Distance from other person and gesture of the arm and Hands.

THREE ELEMENTS OF FACE TO FACE COMMUNICATION

VERBAL - Language specific (words)

TONE - Pauses, speed, Intonation, emphasis

BODY LANGUAGE - Facial expression, gaze, Gestures, posture, distance.

RECOGNIZING CULTURAL DIFFERENCES

1. Greetings 2. Gestures 3. Proper way of Giving a bow

Tips Towards A Successful Multicultural Communication

1. Global Awareness 4. Openness and Positive Attitude

2. Global Sensitivity 5. Respect for the cultures and beliefs of others

3. Cultural Intelligence and Competence 6. Openness and positive attitude towards others

“Respect without bias” “Smile without Prejudiced”

Global communication — is the development and sharing of Information, through verbal and non-verbal messages, in International settings

and contexts.

Five steps Process of Global Communication

1. A person/Organization/country Sends a Message 5. Recipient receives the message.

2. Message is encoded

3. Message travels through channels/medium

4. Receiver in another country decodes the message

Forms of Global Communication

1.Government-to-government (G2G) -Term used to describe Interactions between government to governments, typically at the National level.

These interactions can take various forms (e.g. Diplomatic relations, economic cooperation, military alliances).

2. Business-to-business (B2B) - Involves interaction between two or more international business parties (involving manufacturer and

wholesaler, or wholesaler and a retailer). Deal of contract.

3. People-to-people (P2P) - Refers to communication between two or more people living far away across the borders.

Six Considerations for Communicating Globally

1. Understand cultural differences. 4. Learn the laws

2. Consider language differences. 5. Learn how media works

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Communication in a Multicultural Setting COMMUNICATION –Is culture-bound -Communication is a reflection of the culture of a society or community -Our verbal and nonverbal communications reflect our culture and vice versa. LOCAL COMMUNICATION – Being able to Communicate (verbal and non-verbally) with the Members of your local area/community. “How one can communicate locally in a Multicultural context? “  Note that we do not only communicate thru words.  Non-verbal communication is as important as verbal communication especially when engaging into a Conversation with people different from your culture.  Always observe cultural sensitivity and Awareness. Communicating effectively with Culturally diverse person

Remember that nonverbal communication is critical. Our nonverbal component may reinforce, contradict,or even substitute for our verbal communication. Tone is the way we speak; it may either be fast or Slow, or gentle or aggressive. Body language include facial expressions, glaze, posture, Distance from other person and gesture of the arm and Hands. THREE ELEMENTS OF FACE TO FACE COMMUNICATION VERBAL - Language specific (words) TONE - Pauses, speed, Intonation, emphasis BODY LANGUAGE - Facial expression, gaze, Gestures, posture, distance. RECOGNIZING CULTURAL DIFFERENCES
1. Greetings 2. Gestures 3. Proper way of Giving a bow Tips Towards A Successful Multicultural Communication
2. Global Awareness 4. Openness and Positive Attitude
3. Global Sensitivity 5. Respect for the cultures and beliefs of others
4. Cultural Intelligence and Competence 6. Openness and positive attitude towards others “Respect without bias” “Smile without Prejudiced” Global communication — is the development and sharing of Information, through verbal and non-verbal messages, in International settings and contexts. Five steps Process of Global Communication
5. A person/Organization/country Sends a Message 5. Recipient receives the message.
6. Message is encoded
7. Message travels through channels/medium
8. Receiver in another country decodes the message Forms of Global Communication

Government-to-government (G2G) -Term used to describe Interactions between government to governments, typically at the National level. These interactions can take various forms (e.g. Diplomatic relations, economic cooperation, military alliances).
Business-to-business (B2B) - Involves interaction between two or more international business parties (involving manufacturer and wholesaler, or wholesaler and a retailer). Deal of contract.
People-to-people (P2P) - Refers to communication between two or more people living far away across the borders. Six Considerations for Communicating Globally
1. Understand cultural differences. 4. Learn the laws
2. Consider language differences. 5. Learn how media works

Factor In schedule differences. 6. Learn history Barriers to Effective Local and Global Communication in Multicultural Settings 1. Language - It is the primary means by which humans convey meaning, Both in spoken and written forms, and may also be conveyed Through sign languages. Language barriers usually occur when two people who speak Different languages cannot understand one another.

It is the primary means by which humans convey Meaning, both in spoken and written forms, and may also be Conveyed through sign languages. Understanding the Causes of Language Barriers a) Language differences : When two people speak different languages and are therefore unable to communicate with each other. b) Linguistic ability : a person with a strong vocabulary may use complex words that are not readily understood by their peers. c) Accents : People from different regions can have very different accents or dialects, which can affect communication – even if they share a common language.Misinterpret the meaning of words and phrases which can lead to Miscommunication and interpersonal conflict. d) Use of slang and jargon : Technical industries often use highly specialized jargon and abbreviations that may be difficult to understand, even for native speakers of that language. Using region-specific slang and idioms can create a language Barrier for people who are not familiar with the terms Effect of Language Barriers c) .Lost messaging : Small instances of miscommunication can Quickly snowball into large and costly errors further down the Line. b) Impacted relationships : Both internal and external Relationships can suffer as a result of miscommunication c) Poor service : Last but not least, language barriers among customer-facing employees can affect a company’s ability to provide a high level of service. 2. Personality -Personality impacts how we prefer to communicate with people, As well as how we ourselves respond to information. The more we understand our own communication styles and Those of the people we work with, the more effective we can be As leaders, teams, and colleagues. 3.Medium of Communication — wrong medium or an inappropriate medium chosen for Communicating a message will act as a barrier to communication. 4.Cultural Barriers —Prevent people from different cultures from effectively Communicating and working with each other. Cultural barriers can be caused by differences in languages, Beliefs, or values. LESSON 2 Varieties and registers of spoken and written Language Language -The principal method of human Communication. It is the primary means by Which humans convey Meaning, both in spoken and Written forms, and may also be Conveyed through sign Languages. Language Register – How speech is use appropriately according to the situation and with whom you speak to. The variety of language used in a particular social setting, Using certain words, phrases, and contractions that are not Normally used in other settings, or if they did they may sound strange or out of place. Language Register can be classified as : FORMAL – These registers are used in professional, academic, Or legal settings where communication is expected to be Respectful, uninterrupted, and restrained to specific rules. Slang Is never used and contractions are rare. Used in official and ceremonial settings the language being used is standard, impersonal, and formal. INFORMAL/CASUAL – occurs between people who know each Other well and who speak without trying to be ‘proper’. Sometimes this includes speaking in slang and other times it’s Simply a more casual delivery. THE FIVE REGISTERS OF LANGUAGE

MULTIMODAL AND MULTICULTURAL MESSAGES

MULTIMODAL TEXT - Multimodal is composed of two words MULTI (which means many ) and MODAL (with the base word,MODE, which means a way or manner ).MODAL also ends with the suffix –al, which turns theWord it is attached to, into an adjective. A multimodal text is a way of communicating meaning Through a combination of several modes like words, Images, and spatial design to deliver its message Context: Every multimodal text carries a message. This message may Be true or false. You need to be more aware and critical about What you accept and reject as truthful and factual. It is therefore necessary to acquire the skill of evaluating Multimodal texts. TYPES OF MULTIMODAL TEXT

Simple Multimodal Text – Meaning is conveyed to the reader through varying combinations of Written language, visual, gestural, and spatial modes. •Comics/graphic novels, picture books, newspapers, brochures, print Advertisements, posters, storyboards, digital slide presentations (e.g. PowerPoint), e-posters, e-books, and social media.
Live Multimodal Texts - conveyed through combinations of various modes such As gestural, spatial, audio, and oral language. Examples: conveyed through combinations of various Modes such as gestural, spatial, audio, and oral language.
Complex Digital Multimodal Texts - Meaning is conveyed through dynamic combinations of various Modes across written and spoken language, visual (still and Moving image), audio, gesture (acting), and spatial semiotic Resources. Examples: Live action films, animations, digital stories, web Pages, book trailers, documentaries, music videos. Evaluating Multimodal Text Three Materials: INFOGRAPHIC - An infographic is a “chart, diagram, or Illustration (as in a book or magazine or on a Website) that uses graphic elements to Present information in a visually striking way. •Take note of the source or encoder. This Will tell you if the source of the message Is trustworthy or not. •How does the infographic strike you? Whatever your answer is, consider the Why. ADVERTISEMENT - It is a paid notice that tells people about a Particular product or service. The main purpose is to sell or to persuade People into buying the product. EDITORIAL CARTOON - It is an illustration containing a commentary That usually relates to current events or Personalities. It is also known as a political cartoon.Editorial cartoons are like a summary (in Caricature form) of the editorial article. LESSON 2: Understanding the purpose, Composition, context, and intended Audience of messages THE MESSAGE

The messages you develop must answer the Questions: • Why? Why do we care? Why do we need to act? What is the purpose of your presentation’s message: To inform, To pursuade, To entertain, To inspire How does your audience feel about your conclusion
Message composition will be based on its purpose.
The question to be asked is “what do we tell our audience to Get the desired result?”
There are communications where the receiver is expected to Have a positive or neutral reaction, and there are Communications about which receivers may have a more Negative reaction.

COMPOSITION OF MESSAGE

POSITIVE MESSAGES -Messages where the audience is expected to react In a neutral to positive manner. The receiver likes or expects this news/information. The receiver needs little education or background to Understand the news/information. 2. NEGATIVE MESSAGES
- Messages where the audience is expected to react in a Negative manner.
- Negative messages consist of bad news. Consider the message to be a negative communication when:
  1. The receiver may be displeased.
  2. The receiver needs a little persuasion.
  3. The receiver may be somewhat uncomfortable.
PERSUASIVE MESSAGES - persuasive message can be both positive and negative. Example: The receiver is more like a positive audience when you’re asking For a recommendation letter or when you’re inviting someone to Attend an after-hours work function. The receiver is more like a negative audience when you’re Requesting additional payment as a result of a shared error or when You’re providing an extension to an impending due date. Persuasive message is written or spoken communication that compels the intended audience to respond or act in a certain way. A persuasive message occurs when a person attempts to convince an individual or group to take certain specific action. The two types of persuasive messages in the workplace are sales and marketing , which are utilized to achieve organizational objectives. CONTEXT OF MESSAGE - Context is one of the basic components of human Communication Refers to the setting in which communication is taking place. Kinds of communication context to consider: a) Physical context - This refers to the tangible environment in which the Communication is taking place. It is important to tailor one’s communication to the physical Area. Someone would scarcely speak the same way in a sports Bar as they would in a place of worship. b) Cultural and psychological context - Communication will be interpreted in different ways based on the general feeling or mood of the audience. It goes without saying that there’s a time and a place for Most points to be made. c) Temporal context, or context within context - This is the context of when a certain point can be made, or a Message sent, within a conversation itself. You can’t just blurt out the most stirring part of your speech—you Have to build to it. (Rhetoric Speech.) Intended Audience of the message Intended audience, also called the target audience, Is a group of people you hope to influence with your Message. If a message doesn’t connect with the intended target Audience, they won’t pay attention. Four main qualities for an effective message 1.SIMPLE - Is my purpose evident? Is my core message clear? The purpose of a message will be either to inform, to persuade, or to entertain. Knowing the purpose will guide us in the choice of information to include, and in its organization. 2.SPECIFIC - Is my language specific?, Is my language concrete, rather than abstract? ,Am I suing words which have additional meanings ,And could perhaps be misinterpreted? 3.GOOD STRUCTURE - Refers to ideas should be organized and easy to Follow. Does my message have a STRUCTURE? ,Is there a more effective way to arrange my ideas? 4.STICKINESS - Anything about a “message” that encourages audience To stay longer. A message (multimodal text) is sticky if The audience tends to stay for a long time. Does my messages ring a bell? ,How my message will retain in the minds of the visitors Or clients?

Communication in multicultural setting, Summaries of Communication

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MULTIMODAL AND MULTICULTURAL MESSAGES

COMPOSITION OF MESSAGE