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Class: COMM - Interpersonal Communication; Subject: Communication; University: Sinclair Community College; Term: Forever 1989;
Typology: Quizzes
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Messages that communicate "I know what's best for you, and if you do as I say, we'll get along" are associated with which of Gibb's climates? Control TERM 2 Caroline and Buck disagreed about the best way to get to the park. "I think we should take 70 to 670 and make a left on Neil." Caroline said, "I think that 7 to 33 and up Neil Avenue is better." This is an example of a ___ type of disagreeing message. DEFINITION 2 Argumentativeness TERM 3 Speaker: Lorenda makes me so made when she's late. Listener: Lorenda? Yeah, but she's great. We went to a party together and had a fantastic time. The listener's response is an example of: DEFINITION 3 Tangential Response TERM 4 In the defensive climate behavior ___, communicators express that there's is the only possible solution, and they insist that they have all the facts they need and need no further information. DEFINITION 4 Certainty TERM 5 Tandy is ignoring me and not making any responses. This is which type of disconfirming response? DEFINITION 5 Impervious
Counterfeit questions are associated with which of Gibb's climates? Strategy TERM 7 In order to create a confirming climate, a person needs to: DEFINITION 7 Acknowledge the other's position TERM 8 The term communication ___ refers to the overall social tone of the relationship that has developed over time. DEFINITION 8 Climate TERM 9 In the supportive climate behavior ___, communicators acknowledge that their opinion may not be the only good solution and indicate a willingness to change their mind if a better solution is presented. DEFINITION 9 Provisionalism TERM 10 Contrary to it's popular reputation, the term ___ is not always negative. It means being able to present and defend a position while attacking a different position on the same issue. DEFINITION 10 Argumentativeness
In the defensive climate behavior ___, communicators indicate a judgement of the other person, usually a negative judgement. Evaluation TERM 17 Problem orientation is consistent with what type of conflict management style? DEFINITION 17 Win-Win TERM 18 A ___ message is one that conveys valuing to the other person, it communicates ideas like "you matter to me," "I care for you," or "you're important." DEFINITION 18 Confirming TERM 19 My cousin said, "I'm really disappointed you didn't text me when you got home last night. I wanted to hear how your day went!" This is an example of ___ type of disagreeing message. DEFINITION 19 Complaining TERM 20 Yesterday I found I was accepted to graduate school. I am excited and can't wait to share the news with my loved ones. When I get home, I immediately tell my aunt the news. She listens, says "uh huh" then, promptly starts playing with the dog. Even though she didn't say anything negative about my news, I felt slighted. My aunt has exhibited which of the following behaviors? DEFINITION 20 Neutrality
Father Ben always listens carefully to my questions after church. He is using which level of a confirming message? Acknowledgement TERM 22 Hugging a good friend while saying, "I think you did well!" is an example of what level of a confirming response? DEFINITION 22 Endorsement TERM 23 Communication climates: DEFINITION 23 Are a function of the way people feel about one anotherRefer to the tone of a relationship andCan change over time TERM 24 My mom often listens to me, making sure that I know that she cares about my feelings and opinions, even when I don't share them. This reflects which type of confirming message? DEFINITION 24 Acknowledgement TERM 25 If my uncle uses one of Gibb's attacking behaviors in an interaction with me, it is best to: DEFINITION 25 Seek more information
Attacks against the image we want to project are called: Face-Threatening Acts TERM 32 Saying to a co-worker, "It looks like we have different approaches on resolving this issue. What would you think of sitting down to discuss our ideas and create a workable solution we can both agree with?" Instead of saying, "I am in charge of this project; so we'll do it my way." This illustrates: DEFINITION 32 Problem Orientation TERM 33 Linda decided to save 10% of her paycheck automatically to build up her emergency savings account. When Linda told Sydney, Sydney responded, "That's a great idea!" This reflects which type of confirming message? DEFINITION 33 Endorsment TERM 34 Speaker: I'm really worried about trying to meet all of my obligations this semester. There's just so much to do! Listener: Yeah, I guess we are all overwhelmed. I had to work everyday last weekend. The listener's response is an example of: DEFINITION 34 impersonal Response TERM 35 Generally, people respond with ___ when they are confronted with face-threatening acts. DEFINITION 35 Defensiveness
Supportive relational climates are characterized by: Equality TERM 37 Yasmine says, "I get that you can't put into words what I did to upset you. Was it that I didn't call? Was it that I got here a little late?" Yasmine is ___ to seek more information. DEFINITION 37 Guessing about specifics TERM 38 ___ acknowledges the other person's communication. But, shifts the conversation to a new direction. DEFINITION 38 Tangential Response TERM 39 All of the following are types of supportive communication climates, identified by Jack Gibb except: DEFINITION 39 Certainty TERM 40 A ___ message is one that conveys a lack of regard towards the other person. It communicates ideas "you don't matter to me," "I don't care about you," or "you're not important." DEFINITION 40 Disconfirming