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CAPM Exam Prep 2024: Project Management Key Concepts and Stakeholder Roles, Exams of Business Informatics

A comprehensive overview of key concepts for the capm (certified associate in project management) exam in 2024. It covers essential topics such as the purpose of a project charter, the roles of project sponsors and stakeholders, and various project management approaches including predictive and adaptive lifecycles. The document also delves into tuckman's model of group development, conflict management strategies, and the importance of emotional intelligence (eq) in project management. It further explains stakeholder communication channels, user stories, user cases, acceptance criteria, and key calculations like schedule variance (sv) and cost variance (cv). Finally, it defines work breakdown structures (wbs) and their role in achieving project objectives, offering a concise yet thorough guide for exam preparation.

Typology: Exams

2024/2025

Available from 05/20/2025

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CAPM Exam 2024
What is the main purpose of a Project Charter? correct answer Formally authorizes the
existence of a project and documents the project vision
Project Sponsor (Executive Sponsor) correct answer -Person who provides the authorization,
support, and funding for a project, program, or portfolio.
-They are accountable for enabling success
What is a Project Charter? correct answer -Document issued by the project initiator/sponsor
that formally authorizes the existence of a project.
-Authorizes the project manager to apply organizational resources to project activities.
Project Vision Statement correct answer A high level description of a project that states the
purpose and inspires the team to contribute to the project
List of Stakeholders correct answer An individual, group, or organization that may affect, be
affected by, or perceive itself to be affected by a decision, activity, or outcome of a project,
program, or portfolio.
Business Case correct answer Tool or document that identifies the business needs (proposed
benefits ad value, feasibility study, cost/benefit analysis, etc.)
What are the 3 Project Management Approaches? correct answer 1. Predictive Life Cycle
(planned entirely from beginning)
2. Adaptive Life Cycle (planned as the project progresses)
3. Hybrid Approach (combination of the above 2)
What are the 6 benefits of project management? correct answer 1. Success
2. Satisfaction
3. Efficiency
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CAPM Exam 2024 What is the main purpose of a Project Charter? correct answer Formally authorizes the existence of a project and documents the project vision Project Sponsor (Executive Sponsor) correct answer -Person who provides the authorization, support, and funding for a project, program, or portfolio. -They are accountable for enabling success What is a Project Charter? correct answer -Document issued by the project initiator/sponsor that formally authorizes the existence of a project. -Authorizes the project manager to apply organizational resources to project activities. Project Vision Statement correct answer A high level description of a project that states the purpose and inspires the team to contribute to the project List of Stakeholders correct answer An individual, group, or organization that may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project, program, or portfolio. Business Case correct answer Tool or document that identifies the business needs (proposed benefits ad value, feasibility study, cost/benefit analysis, etc.) What are the 3 Project Management Approaches? correct answer 1. Predictive Life Cycle (planned entirely from beginning)

  1. Adaptive Life Cycle (planned as the project progresses)
  2. Hybrid Approach (combination of the above 2) What are the 6 benefits of project management? correct answer 1. Success
  3. Satisfaction
  4. Efficiency
  1. Optimization
  2. Focus
  3. Risk Management What is Tuckman's model of group development? correct answer -Forming: excited to begin -Storming: getting to know everyone, tension builds -Norming: learning each other's strengths -Performing: getting the job done -Adjourning (mourning): project completes and sense of missing working together How are project teams often tailored? correct answer They are typically tailored according to who is available & what skills they possess Describe the main project roles in a Predictive Approach correct answer -Project leader/manager has the authority to manage the project & see through to completion -Project managers work with a team to achieve objectives and the team comprises a variety of roles specific to that project In the Predictive Approach, what is the role of a servant leader? correct answer Creates a collaborative and productive team culture Describe the project roles in an Adaptive approach correct answer -Everyone on the team leads -ideally, the team is cross-functional and people can work in many different areas -may have additional roles of Agile Coach and Scrum Master & team masters may belong to Communities of practice (CoP) What are the primary project stakeholders (2 roles)? correct answer -Project Sponsor (Executive sponsor)

What is the job of a Product Manager (Stakeholder Role)? correct answer -Focuses on external business environment (getting funding and interacting with customers) -Focuses on developing product strategy -Higher than the Product Owner What is the job of a Process Manager (Stakeholder Role)? correct answer -Looks after business process execution (single processes or multiple) by analyzing business metrics and identifying areas of improvement -Ex) making sure IT and sales processes function well together What is the job of a Process Owner (Stakeholder Role)? correct answer -Has authority and accountability for a specific business process and objectives -Addresses the efficiency and effectiveness of a business process so it will benefit the business What are the main jobs of a Business Analyst within a project? correct answer -Assesses project feasibility before it begins to ensure project success -Prepares the business case before project start -Provides input and collaborates with team after project kickoff -Enables project transition to the business and verifies benefit realization after the project Name and describe the 3 processes for managing project stakeholders correct answer 1. Identify Stakeholders: create a stakeholder register for documentation

  1. Plan Stakeholder Engagement: develop a plan for keeping them involved
  2. Manage/Monitor Stakeholder Engagement Name the 5 Business Analysis areas correct answer 1. Business Analysis Planning
  3. Needs Analysis
  4. Requirements Elicitation and Analysis
  5. Traceability and Monitoring
  1. Solution Evaluation Describe the difference between a project and operations correct answer -Projects are temporary and have a fixed end date -Operations include an ongoing execution of activities that follow an organization's procedures to produce the same result. They are permanent and ongoing Distinguish between Predictive and Adaptive approaches correct answer -Predictive: plans for potential risks and outcomes at the beginning of the project, follows fixed timeline, more proactive but less flexible to change -Adaptive: manages risk and outcomes iteratively and allows for adjustments during the project, more flexible but less predictable Describe risk in terms of Project Management correct answer -Potential events/situations that could affect the project negatively or positively -Risks are identified, categorized, prioritized, and planned for in a risk register What is scope creep? correct answer -A concept that occurs when project completion requirements increase beyond the planned requirements -When this happens, project risks being completed late, over budget, and/or lacking in quality Describe the difference between deliverables of a product management plan and a project management plan correct answer -Product: deliverables are the goods, services, or ideas that meet the needs of customers -Project: deliverables are the specific outputs/outcomes achieved upon completion (new software application, marketing campaign, building construction) What is a Project Closure? correct answer -Final phase of a project designed to ensure that the deliverables are verified, evaluated, and transferred -Involves the project manager, team, and stakeholders reviewing their work, comparing, and testing the quality of the deliverables

What is acceptance Criteria? correct answer -conditions or requirements that a product/project must meet to be accepted by the customer, user, or stakeholder -Written from customers or users POV and show how a feature or user story should look/work Schedule Variance (SV) Calculation correct answer SV = EV (Earned Value) - PV (Planned Value) Cost Variance (CV) Calculation correct answer CV = EV (Earned Value) - AC (Actual/Cumulative Cost) What are Work Breakdown Structures (WBS)? correct answer Hierarchical decomposition/breakdown carried out by the project team to accomplish project objectives and create required deliverables