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CAP Exam Practice Questions Managers spend the majority of their time in which activity? correct answer Communicating Networking accounts for what portion of all positions found by job candidates? correct answer Two-thirds Which gesture in nonverbal communication is probably less uniformly understood in all cultures? correct answer Lack of eye contact Three factors involved in any attempt to realize objectives in an organization are goals, limited resources, and correct answer People What advice should you give a supervisor about relationships with subordinates? correct answer Give compliments freely Standards that evaluate output with regard to expectations are known as correct answer Performance Universal greeting in the United States correct answer A handshake Communication, coordination, and collusion are three classes of behavior in an correct answer Oligopoly An insecure employee performs best under which kind of leadership? correct answer Autocratic Focus in the task level of operations is an aspect of correct answer Scientific management In value chain management, the power is held by the correct answer Customers
Positive stress is also known as correct answer Eustress During a presentation, a speaker's persuasive skills should include correct answer High eye contact Disadvantage of working in groups or teams correct answer Groupthink Work structure has a major influence on worker correct answer Motivation According to Maslow; A manager who praises a subordinate is fulfilling the worker's correct answer Esteem needs One advantage of a line organization is its correct answer Consistency The idea that conflict is natural and not always evil describes conflict from the correct answer Human relations view Higher management most frequently uses the formal communication channel called correct answer Downward Fixed-and-variable ratio schedules are reinforcement techniques that are correct answer Intermittent Growth and psychological development on the job fulfill an individual's need for correct answer Self-actualization Individual's incentive plan correct answer Piecework plan
One of the primary principles of design is correct answer Movement In a written report, second-level subheadings correct answer Started flush with the left margin What percentage of information shared internally by organizations today is still printed by employees? correct answer 90 percent A format used for organizing elements in a design is a correct answer Grid Measured in points, the amount of space between lines of type is called correct answer line spacing Development of a half-size or a full-size version within the design process is called a correct answer rough Choosing a page layout for your document is called selecting a style correct answer boiler To achieve coherence, writers use correct answer repetition In an explanatory sentence, an appositive is set off by correct answer commas File type that a user could open in software like Microsoft Word correct answer TXT File type that a user could open in software like Microsoft Outlook correct answer PST When working in a document, which command will allow you to save changes in a new document correct answer Save as
Shortcut for the Paste command correct answer CTRL+V Shortcut for the Copy command correct answer CTRL+C Shortcut for the Cut command correct answer CTRL+X The fastest way to convert a soft copy to a hard copy is to correct answer print the file The office uses 7,200 copies a month; what type of volume copier is needed? correct answer low What printer uses a heat process to produce an image on a page? correct answer laser printer To qualify for a virus, a program must be able to correct answer replicate itself What can be used to rewrite data? correct answer CD-RW What can store an electronic copy of paper document? correct answer Image-processing system What multimedia presentation page provisions allows navigation to related information by clicking special areas? correct answer Button Quantitative data creates records that can be used to establish appraisal criteria to correct answer compare and rank objectively What is the first step in troubleshooting why you cannot use the ten-key pad on your keyboard? correct answer Ensure number lock is engaged
To a computer, all input is a correct answer number A connection device that enables different types of hardware and software to communicate is known as a correct answer Gateway What is the number that uniquely identifies a computer connected to the internet? correct answer IP address What design type for systems furniture has characteristics based on ergonomic and spatial standards? correct answer Modular If you are designing a large office building at your workstation, which type of computer user are you? correct answer power Where should you place the computer in your office reference to a window? correct answer along side The proliferation of records is best controlled at which stage? correct answer creation Which type of information should be stored off-site? correct answer Property deeds A systematic control of the record life cycle is known as correct answer records management COLD is an acronym in records management for correct answer Computer output to laser disc Data kept for future reference is called a correct answer record Electronic storage that includes hard disks, floppy disks, and flash drives correct answer magnetic media
A digital or photographic representation of a record on any type of storage medium correct answer image In records management, financial and tax records are considered to be correct answer important When creating a database, you set a data type for each field. What field data type allows you to add a note regardless of size? correct answer memo When no two clients have the same information in a database field, the have a correct answer key field Data component that will allow you to set up rows of information about your clients correct answer record A request for specific data from a database is best accomplished using a correct answer query A file used at least three times in one month correct answer Active record A form that authorizes purchases or expenditures is a correct answer voucher In the preparation of a bank reconciliation, the amount of deposits in transit would be correct answer added to the cash balance according to the bank statement Completing a bank reconciliation is the same as correct answer balancing your check book Where should deposits in transit be recorded on the bank reconciliation? correct answer bank side - add deposits in transit
To pass through airport security and board a flight, a traveler must have a correct answer boarding pass What describes the detailed plans for a business trip? correct answer Meeting itinerary What describes the contents of the Official Airline Guide? correct answer Flight information and schedules What is the most convenient form of transportation for a short trip outside the city center? correct answer Rental car When calling a hotel reservation line, what is required to access a prior reservation? correct answer Confirmation number Who should pay for the meal during a business meetings? correct answer The person who arranged the meeting Permit granted by a foreign government for a person to enter its country correct answer Visa Requirement of immunity to a disease before a foreign government will issue a Visa correct answer Vaccination Department that would provide safety information regarding travel to foreign countries correct answer US Department of State Trying to avoid a task by putting it aside with the intention of doing it later is correct answer procrastination To keep track of future commitments, including tasks or projects to be completed, you should use correct answer Set up a tickler file
Method of determining how effectively you are using your time correct answer time analysis Way to manage the time spent on a large project correct answer Break the large project into smaller tasks When faced with a long list of tasks, it is best to first correct answer prioritize An example of a time management system correct answer tickler file Discrimination occurs when correct answer Unequals are treated equally Type of learning is determined by the consequences of responses correct answer operant conditioning A learning process that occurs from being an active participant in situations is correct answer operant conditioning The process of gathering information on what a job entails and what knowledge, skills, and abilities are necessary is called correct answer Job analysis An error in rating an interviewee as good or bad compared to the last candidate interviewed is called correct answer A contrast error In a job interview, if you are asked, "What are your most serious weaknesses?" you should correct answer Identify items such as working too hard or being too attentive to details The first step in planning an interview is to correct answer determine the purpose
The main problem managers have when trying to follow procedures? correct answer The problem may be difficult to identify Negative transfer of learning means that a correct answer past experience can impede new learning Corporate training program goals are referred to as correct answer instructional objectives When introducing a new procedure, developing a training program for employees would be correct answer implementation An example of harassing conduct correct answer epithets A good policy statement should correct answer provide supervisors with guidelines for dealing consistently with issues that arise The best teams develop procedures to correct answer guide them Information and procedure messages distribute correct answer Routine information and describe procedures and instructions The petty cash account is an example of correct answer current asset The method of costing the ending inventory with the most recent prices is weighted average correct answer FIFO The purchase of treasury stock by a corporation is correct answer a reduction of equity
Checking a financial account balance against another item for accuracy is known as correct answer reconciliation A company that wants to strengthen its internal financial control system for cash or check payments will implement a correct answer voucher system The exchange of money from one account to another through computer-based systems is correct answer electronic funds transfer The primary benefit of a voucher system is to correct answer establish the authenticity of each expenditure The utilization of a voucher system is a process designed to enhance the internal control of the correct answer Purchasing and cash disbursements systems A register use to track payables is a correct answer voucher register Term for a deferred expense correct answer prepaid expense Provides support for a credit sale correct answer sales invoice Considered a product cost correct answer paper used by a book manufacturer Considered conversion costs in a manufacturing firm correct answer direct labor and manufacturing overhead Term to be applied to a potential liability is a correct answer contingent liability
