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PROJECT REPORT
ON
“Employee SATISFACTION”
At
C&C CONSTRUCTIONS LTD.MOHALI
SUBMITTED IN THE PARTIAL FULLFILLMENT OF THE DEGREE OF MASTER
OF BUSINESS ADMINISTRATION
Under The Guidance Of: Submitted By:
Asstt.Prof.Arundeep Kaur Divya Kapoor
MBA– IV E
Roll No.:
(AFFILATED TO PUNJABI UNIVERSITY, PATIALA)
GUIDE’S CERTIFICATE This is to certify that the application report entitled “EMPLOYEE SATISFACTION” submitted by Ms. Divya Kapoor (1922) is a bonafide piece of work conducted under my guidance. No part of this has been submitted for any other degree of any other university. The data sources have been acknowledged. It may be considered for evaluation in the partial fulfillment of the requirement for the award of degree of Master of Business Administration. Date: Mrs. Arundeep Kaur (Assistant Professor)
PREFACE “One can learn about a road by travelling it, than by consulting all the maps in the world.” Efficient management of material, time and financial resources is very important for the accomplishment of any objective. Above to this coordination is must, which determine the degree of success. This is true both at micro level and at the macro level. Keeping all this view, report of ”EMPLOYEE SATISFACTION level At C & C Constructions Ltd ” is prepared by all rounded encouraging support by many persons towards this report has created in me the confidence regarding the approval of the subject matter. During this project, I have made the study of all departments and consulted heads, staff members of respective departments. This report is a result of an assignment to improve myself and gain confidence. In this I have done my best to make it a genuine study. But as well all know a maxim “To err is human”. Therefore there is a chance for some mistakes. Also a critical appraisal by anyone will be heartily welcome.
ACKNOWLEDGEMENT First of all I am thankful to God. I extend gratitude to my training at Federal Mogul, Patiala for providing me possible facilities at the company. I am also thankful to Mrs.Arundeep Kaur (Assistant professor) for constant inspiration & timely help. I am also thankful to non –teaching staff of CGC Gharuan for their co-operation during my work. I wish to express my deep gratitude to Rajesh Sharma (H.R Manger in C & C Constructions Ltd) for action as a guide and providing me with continuous support and guidance. This report could not have been completed without the inputs and the words of advice from him for which I shall always remain grateful to him. I feel short of words and express my heartiest gratitude to my parents & all my family whose blessing & affection have been a continuous source of inspiration. I wish to express my appreciation to all those whom I worked with, interacted and their thoughts & insights helped me in broadening my understanding & knowledge of working in a corporate atmosphere. The project work itself gave me a insight into working of an organization & application of some important concepts that I have been studying as a student of M.B.A. At last but not the least, I am grateful to all those who have directly or indirectly helped me during my work. Divya Kapoor
Chapter – 1
Industry Profile
Introduction
C & C Constructions Ltd. is one of the fastest growing construction companies of India, focusing on infrastructure construction segment including highways, airports, telecom infrastructure, and power transmission. Incorporated in July 1996 by a group of professionals, it has rapidly achieved a turnover of Rs. 7501 million in FY 2009. It has completed 29 projects across India and Afghanistan, with aggregate contract value of over Rs. 12,000 million, for clients like National Highways Authority of India, Airports Authority of India, UNOPS, Republic of Afghanistan and Rites Limited.
CORPORATE OFFICE
Corporate Overview C & C Constructions Ltd. has a unique business model, with proven expertise in innovative thinking, project and cost management. We are focused on delivering high quality work within budgeted time and costs, as evident in the various accolades and repeat business. A key objective has also been to continuously broad base the operating portfolio and enhances the order book, thus opening new avenues to growth and profitability. We have
History
Our Company was incorporated on July 16, 1996 under the Companies Act as a private limited company by the name of C&C Constructions Private Limited. Subsequently, vide a resolution passed by the shareholders of our Company in their meeting held on August 4, 2006, we were granted approval to convert into a public limited company. Our Company became a public limited company with effect from August 28, 2006 and the name of our Company was changed to C&C Constructions Limited.
Changes in Registered Office
At the time of incorporation our registered office was situated at BD-62, Janak Puri, New Delhi 110 058. However, on April 1, 1997, our registered office was shifted to 74, Hemkunt Colony, Opposite Nehru Place, New Delhi 110048 and thereafter to our present registered office at Flat No. G-11, Hemkunt Chambers, Nehru Place, New Delhi 110 019 on August 28, 2006. Major Events: Date Event 1996 * Incorporation of our Company; and
- First road construction project awarded by the Punjab Public Works Department for work at Muktsar, Punjab. 1997 * First airport project awarded for sub-contracting work (for Gayatri Projects Limited) at the Calicut airport, Kerala. 1999 * First major contract for extension and strengthening of the Airport runway at Port Blair, Andaman & Nicobar Islands awarded for subcontracting work (for BSCPL).
2000 * Entered into the first contract with the National Highways Authority for the road maintenance project in Durgapur, West Bengal. 2001 * First joint venture agreement executed with BSCPL in relation to improvement and widening of roads in Punjab (awarded by the Punjab Infrastructure Development Board); and
- Awarded contract for construction of the Guwahati bypass with certain other parties. 2003 * First oversees project awarded in Afghanistan. 2005 * Awarded three large contracts valued at over Rs.1, 000 million (through our joint venture with BSCPL) in Bihar. 2006 * First urban transport project awarded (through our joint venture with BSCPL.) to construct a road of approximately 15 kms for plying of high capacity buses in Delhi.
- Awarded the Kurali-Kiratpur BOT project (through our joint venture, BSC-C&C ‘JV’) for the construction, operation and maintenance of the Kurali-Kiratpur Section of NH 21 from 28.600 to km 73.200 in the State of Punjab.
- Preferential allotment for financing our Company’s business activities to Blackstone Asia Advisors L.L.C. A/c The India Fund Inc. Minivet Limited, Galleon International Master Fund SPC Limited and Cross Border Investments Private Limited. 2008 -C & C Constructions Ltd has announced that the Company has been awarded a contract amounting to Rs 5.74 billion (Rs 574 crore) from Jaypee Associates Ltd for the construction and development of a four lane road from Zirakpur to Parwanoo, passing through the states of Himachal Pradesh, Haryana and Punjab.
- C & C Constructions Ltd has informed the Company has received an order of Rs 781 crores for a Dedicated Freight Corridor from New Karwadiya to New Ganj Khwaja in Bihar.
ISO certification affirms that the company’s QMS meets the strict qualifications for the globally accepted ISO standard. C&C’s quality system was assessed by ICMQ (Institute for Certification and Quality Mark) , a leading Italian certification body with the clear mission of promoting quality, durability and sustainability in the realms of building products and construction. The company, which is headquartered in Milan, works solely in the field of construction. “This is a great accomplishment for our associates. The move to ISO 9001:2008 further demonstrates C&C’s emphasis on organizational quality and extending that quality to our customers”. ISO 9001:2008 certification is not only critical in serving our customers but it will also act as a competitive advantage in attracting future business. C&C has been certified to the requirements of the following standard: ISO 9001:2008 - The Certification Scope Statement: “Design, Engineering, and Construction of following Infrastructural work: Retail, Commercial and Residential Buildings (Based on BOT/EPC/O&M infrastructure contracts awarded through tendering process). C&C has worked diligently to achieve this quality milestone and it has been accomplished through the enthusiastic support of its associates. Again my congratulations to the entire C&C Team! [G.S.Johar] Chairman
Joint Ventures and Strategic Alliances
We have executed infrastructure projects in the past independently and in joint ventures. Our joint venture partners include M/S BSCPL with whom we have been working for over eight years. Recently we have entered another joint venture with
M/S Sukhmani Engineers to address the water sewerage and sanitation segment in the infrastructure space. This has enabled us to obtain larger projects that require resources beyond those that we may have individually, such as financial strength, capital equipment, technical expertise and local content resources. In a project-specific joint venture, each member of the joint venture shares the risks and revenues of the project according to a predetermined agreement. The profits and losses of the joint venture are shared among the members according to a predetermined ratio. The fixed assets that are acquired by the joint venture are generally transferred to the respective joint venture members upon completion of the joint venture project. The construction contracts that the joint ventures enter into, typically impose joint and several liability on the members. Thus, should the other member(s) of our joint ventures default on its or their duties to perform, we would remain liable for the completion of the project. The project-specific joint venture typically terminates at the completion of the defect liability period, at which point the project-specific joint venture liquidates and dissolves.
Our Strategy
Our business and growth are dependent on our ability to bid for and secure larger and more varied projects. Bidding for infrastructure projects is dependent on various criteria, including, bid capacity and pre qualification capability. We have focused on increasing both these parameters and have continuously increased our bid capacity and the largest order that we can bid for, the same has been illustrated below: (Rs. in million) Date Bid Capacity Qualification in terms of single largest order July 1, 2002
July 1, 2003
July 1, 2004
July 1, 2005
July 1, 2006
July 1, 2007
Ability to execute projects in difficult operating conditions in a timely
manner
We have been successfully operating in difficult operating terrains and in adverse weather conditions. These conditions present challenges of trained personnel, timely supply of material, efficient functioning of machinery and security concerns. Our hands on entrepreneurial management and enterprise of our team ensures that these challenges are met consistently to the satisfaction of our employers.
Acumen in sourcing and maintaining supply chain for raw material
and achieving benefits of backward integration
Our management places emphasis on the sourcing and logistics for raw material such as aggregate, bitumen, etc. Our ability to source key raw materials close to our operating sites has resulted in reducing our transportation costs. Procurement of aggregate from our captive quarries have also enabled an assured supply on a timely basis at reasonable prices. We have also setup mechanical lines for loading and unloading and used railway siding at some of our sites for transportation of material.
Sustained growth of our Afghanistan operations which has built high
levels of credibility regarding our construction expertise
Ownership of high end equipment We have ownership of critical high end and modern construction equipment such as crushers, excavators, cranes, batching plants, pavers, etc. Our asset base stands over Rs. 2000 million. Ownership of such high end equipment enables quick mobilization besides ensuring continuous availability of critical equipment. This model of owning equipment gives us a cutting edge over competition.
L
S.N.
Project Name Name of the Employer Contract Value (Rs. in Million) Date of Completion Runways 1 Build, Design and Rehabilitation of Taliqan to Ministry of Public Works, Afghanistan 490.60 April,
