Behavior School: Human Relations Movement, Slides of Organization Behaviour

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Human Relations

Movement

Prepared by:Darwin I. Santor

Behavioral School

1. Identify the different people contributing in the management. Objectives:
2. Enumerate the different perspective in the operation of management.
3. Appreciate the different approach in management.
4. Recognize the contributions of the different people to management.

Application of behavioral science to management theories Human Relations Movement Stemmed from Hawthorne Studies is based on the idea that a manager’s concern for workers will lead to their increased satisfaction and improved performance. The movement includes the theories of motivation, like Maslow Hierarchy of needs and Mc Gregor Theory X and Y.

Elton Mayo (1880-1949)

• Australian born psychologist, industrial researcher, and organizational theorist.
• Known as the father of the hawthorne studies.
• Identified the Hawthorne Effect; or the bias that occurs when people know that they are being studied.
• HS are significant, because they demonstrate the important influence of human factors on worker productivity.

4 Majors Phases Cover the Hawthorne Studies (^) Hawthorne studies Illumination relay interview bank wiring

1. The illumination experiments
2. The relay assembly group experiments
3. The interview program
4. The bank wiring groups.

Experiments Illumination

Mary Parker Follet (1868-1933)

• Viewed management as a social process and the organization as a social system in which coordination was the most important principle; recognized the interdependence between the individual, the work, and the environment emphasized worker participation and importance of shared goals.
• Included the universal goal, the universal principle, and the law of the situation.

Mary Parker Follet (1868-1933)

• The Universal Goal is an integration of individual effort into synergistic whole.
• The Universal Principle is a circular or reciprocal response emphasizing feedback to the sender (the concept of two-communications).
• The Law of the Situation emphasizes that there is no one best way to do anything, but that it all depends on the situation.

Herbert A. Simon

• a Noble Prize Winner in Economics
• He was an American economist, political scientist and cognitive psychologist, whose primary research interest was decision-making within organization and is best known for the theories of “bounded rationality “ and “satisficing”.
• Major contributions - Administrative behavior and decision making

Herbert A. Simon Decision Making Model

• According to Simon, decision making is a core of administrative actions that fills the gap between principles and practice and organization as a structure of decision makers.
• The decisions are required to make at all the levels of the organization.

Thank You